We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected by Apps with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.
Uses of Information
You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:
• To deliver products that you purchase from our website.
• To inform and update you on the delivery of the product and for customer support purposes;
• To provide you with relevant product information;
• To process your orders and to provide you with the services and information offered through our website and which you may request;
• To allow us to administer your registered account with us;
• To confirm to legal requirements or comply with legal process;
• To verify and carry out financial transactions in relation to payments you may make online.
The personal information we collect may include your:
• Telephone Number
• Mobile Number
• Delivery Address
• Billing Address
• Email Address
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.
Complaints about breaches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us.
Terms and Conditions
Shopping on the internet is quick, easy and it is our intention to make your entire shopping experience with us as pleasurable as possible.
We suggest that you carefully read the terms and conditions that are detailed below as this forms the basis of the sale agreement between you and U Care Products Sdn. Bhd. (1122944-V) which own and operate www.simba-my.com.my when you purchase goods from our website.
If you proceed with your purchase you are acknowledging that you have read these terms and conditions of sale and that you acknowledge that your purchase from us is subject to these terms and conditions. We have attempted to keep the text in simple to understand language. If any part is confusing or not clear, please contact us.
Please note that from time to time, these terms and conditions may change. We therefore recommend that you review these terms and conditions on a regular basis to identify any changes that may affect you.
We will at all times use our best endeavours to ensure that the prices on our website are accurate at any point in time. The prices that are displayed on our website and in our stores at any point in time are only current at that particular point in time and we reserve the right to alter our prices at anytime without prior notice. This may occur for example when products are on sale or when prices may change for various reasons. When price changes do occur, they will be automatically updated on the website.
Shipping and Delivery Policy
We use courier which usually ships within 1-7 working days. The customer is responsible to track their own given tracking no. from the respective courier company’s websites. All the stocks we have in hand are 100% in perfect condition, however when we send out through the courier company we do not have any control whatsoever of the handling of the parcel by the respective courier company’s staffs. Hence we are not responsible for your parcel during shipment transit.
Availability of Products
All products on our website are supplied subject to availability. We will use our best endeavors to supply you with the product ordered. On occasion however, goods that are displayed on our website may not be available. If this occurs, we will contact you and offer you a part dispatch for the balance of your order that is available or issue you with a refund or credit note for that part of the order that cannot be supplied.
Use of Goods
It is essential that all products purchased from us are only used in the manner that they are intended to be used. It is essential that the products purchased from us are not modified in any way whatsoever from the condition they were supplied in. We accept no responsibility whatsoever if products are modified in any manner from the condition that they were supplied. If you are at any time unsure about a products intended use, it is essential that you contact us by e-mail immediately for advice in this regard.
Use of Graphics on our Website
At all times we will try to ensure that the graphics on our website are as accurate and as close to the actual products as possible. Computer colours and the large range of computer monitors available make the matching process a lot more difficult so on our website it is important to note that visual dimensions of products are used for graphic purposes only. In all cases, it essential that you use the actual written dimensions of each product when this is applicable.
Communication from Simba Malaysia
As a condition of purchase from Simba Malaysia we reserve the right to email you our newsletters and information that we may consider may be of interest to you. We respect your right not to receive this information and if you advise us that you do not wish to receive this information we will disable that functionality for your account. All our newsletters and communications of a similar nature will have a clear link to unsubscribe.
Your personal information is respected and handled with the utmost of care. Personal information includes your name, address and other features of your identity including your user and contact details. This information supports the user relationship with Simba Malaysia and is not used for any other purpose other than for use by Simaba Malaysia. You can rest assured knowing that Simba Malaysia will not pass on or sell your personal information to any third party without your consent (or as required by law). The information is collected for the purposes of transactions conducted with Simba Malysia and for our in house marketing purposes. This enables us to improve the level of service we provide to you.